Operational Assistance Request

The current state of response to the COVID-19 virus means that water and wastewater systems must commit themselves as first responders to the protection of the public’s health. The undisrupted continuation of water and wastewater service within all communities is vital.
There may be systems, that due to an outbreak of COVID-19 require operational assistance. Accordingly, the Utah Water and Wastewater Agency Response Network (UTWARN) is compiling a pool of certified water and wastewater operators who might be available to provide emergency on-site assistance to other systems.
This assistance could require the responder to relocate to the requesting system for up to 14 days. Water systems and the responding operator should be prepared to keep detailed records of their response for reimbursement either through the requesting system or other available funding.
UTWARN is administered through the Rural Water Association of Utah (RWAU). Communications regarding this matter should therefore be through the RWAU office. Your system need not be a member of UTWARN nor RWAU to respond to this message.
If an operator is available for this effort their name, certifications and certification levels along with contact information should be sent by email to . There is no requirement that you respond if you reply to this request
Thank you for your attention and assistance.
Dale Pierson
UTWARN Chair/RWAU Executive Director

Guidelines for the Implementation of Operational Assistance

Under the auspices of the Utah Water and Wastewater Emergency Response Network (UTWARN), the Rural Water Association of Utah (RWAU), the Utah Division of Drinking Water (DDW) and the Utah Division of Water Quality (DWQ) a pool of Operators has been compiled that may be able to provide operational assistance to other systems. If a request for assistance is received, contact between the requesting system and potential responders will be arranged by RWAU as the administrator of UTWARN. In all cases, the actual assistance and any and all agreements regarding that assistance shall be between the assisting system or operator and the requesting system.


Prior to assistance being initiated, the requesting system and the responding system along with the responding individual(s) shall work out all details of the response. The following items, along with any others specific to the particular system, should be discussed:

Will the response require the operator to relocate to the requesting system? If so:

Will travel costs to and from the requesting system along with on-site travel during the assistance be provided? If so:

How will the responding operator’s pay be covered?

Safety and health issues and protections need to be discussed.

What job duties will be expected of the responding operator?

What job duties will be expected of the responding operator?

The responding operator needs to be provided with a comprehensive contact list of those in authority at the requesting system and have the ability to communicate with them.

The responding operator should keep detailed records of time and duties performed during their response. These records should be made available to the requesting system and to the responding system on a time-frequency determined by agreement.

Any and all other concerns not herein should be anticipated and addressed.

The stipulations between the requesting system and the responding system or operator may be made in writing or may simply be an oral agreement. The complexity of the stipulations decided upon may dictate this. 


The Utah Division of Drinking Water, in the case of a water system, or the Utah Division of Water Quality, in the case of a wastewater system, need to be informed of the response taking place.